Directv

Thusly have cancelled Directv. Very disappointed with the Directv in general. Was a long time customer a few years back and recd an offer to rejoin. Called last Saturday and install was to be on Tuesday. Tech came at 1:30. At 530p he said seemed to be a problem with the High Def channels and was going to come back in a little to bring a new box. During this time also a problem since number he called to activate had no previous info on what I had ordered just days before.

Tech retn about 8p with new box but still weak signal. He said old connection/ wires were giving a weak signal of an 80 thus problem with high def. He said he would return in am light around 8a to switch out old cables. At 1030a we called tech and he then said he would be over at 330p. No call back and no high def repaired. We called Directv and they said we would have it repaired by Friday. Well Friday came and gone and no calls or repairs from Directv. Thus cancelling. Very disappointed in the customer service. Spoke with a number of people and never recd assurances that they really cared or that problem would be resolved. Plus wasnt actually sure what I was going to be charged each month since recd different answer every time I spoke with someone. Initially told something like $72 per month plus 3 free movie channels for first 3 months--but that changed to only 2? Very unprofessional experience plus now a new dish on roof, 2 new holes in house, mess left from tech including old dish in neighbor's yard, and now have to switch back to cable.

Thanks for the wasted time this week

Gerry
http://www.directv.com/DTVAPP/customer/howToReachUsConfirm.jsp?_requestid=746504