Wife test drove this brand new 2006 last Thursday--Feb 15 with Armen. Car had 300 miles on--I guess was question #1. Did someone purchase prior? Why so many miles? I drove a similar car from Laurel Kia day prior and it only had some 50 miles on it. Also, check engine light was on. Sales guy said due to cold/ not running/ ok believable? Next day when I came in they said it was repaired--no problem. I later on that day purchased a silver Kia Sedona LX for some $16k.
Saturday am--heading out to finalize with dealer--engine light comes on--car rumbles--takes a while to catch in gear? Dealer says no problem--quickly take it to service--while we finish with paperwork. They said all fixed.
Next day, check engine light back on????????
Bring it back on Monday. Wednesday afternoon I go to pick up car.
Thursday am--check engine back on again. Back to dealer--speak with vp of customer service and director of service. They tell me car will be fixed.
Today, I hear from cust service vp and she says needs a part no one at the moment has--wont be until Monday and after 'repaired' want to check out the car on tuesday am?
Tell them I am out of town on Weds.
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After hanging up the phone--figuring why is this my problem. didnt I just buy a brand new car. Trading in for a 2006 another 2006 Toyota Highlander Hybrid. Why dont they just replace or give me Toyota back?
Why am I the one out?
Sent: Wednesday, February 21, 2007 11:07 AM
called dealership--left message
called cell phone of armen who was off he said he'd find out though--asked again do i need to be worried since 3rd time --he said no
so we'll see
Rose
I met with you today--guessing this is a form email just in response from
the service I received Monday through Wednesday. Yes, brand new car (2006
Kia Sedona) brought it in for the fourth attempt at repair. Hoping the
director of service can figure out once and for all what is wrong and see
that it is repaired--I don't need to be coming back again.
Per our conversation today, expecting daily updates on status of the
repairs--something I didn't get when I dropped it off on Monday through
Wednesday. Not sure what I would have known if I hadn't been calling up
regularly to check on status (including calls to many in sales dept/ service
dept with promised call backs).
Also of note, I am heading out of town on Wednesday so for sure hopefully
everything is completed before than--it would also be nice to enjoy our new
purchase.
I was hoping at this stage to be adding some after market items to the car
as well but you guys have had it more than myself (still need a roof rack,
DVD player, etc.).
Also, I was told by one of the sales manager's Ramin (sp?) that when I
brought it in back in on this last Monday he would clean it and fill the gas
tank up and that seems to be forgotten about when I picked it up last night
as well as I noticed the driver side floor carpet had black grease on it.
Once again thanks for your attention,
Gerry and Sharon Scheidhauer
Kia Sportage problems yrs ago with same dealer???
I just have on calendar from May 12, 1999 thay i dropped kia back off at dealership
nothing written when I purchased or picked up
GS
Dear Mr. Scheidhauer:
I would like to take this opportunity to personally thank you for choosing DARCARS Kia
to service your Sedona. We really appreciate your business, and hope that overall,
you were completely satisfied with the repairs performed and the level of service that
you received from our staff. If you have any comments or concerns, please feel free
to contact me personally at your convenience. In the meantime, thank you again for
your business, and we look forward to serving you again in the future.
Rose
Only thing new--Friday--recd call from Rose--VP cust service whom said they thought they fixed day prior but check engine light came on again. So they found another problem but dont have part and wont have until Monday.
Sharon called sales guy: Mike and asked for car to be swapped out and be replaced. Said he'd call back--that was around 11a.
At about 2ish I called back and spoke with sales manager: Farzad. He said he'd need to talk with GM. It is now 10a on Saturday and still havent heard back???
Why are we being punished for unworking car? Where is our compensation? Dont trust car will work after this. I am sure during the first 300 miles so one else had problems with it. It didnt start when we purchased it and been back in shop now on its 4th time in our history.
Plus now car must have over 600 miles on it and surely not more than a 100 are ours and how many of that is too or fro dealer?
We want replacement car. Even with that they owe us compensation for all the junk.
We'll see
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Called Kia on phone yesterday--guy never got back to me.
Trying to email--not working
Just filed a BBB on KIA
Sharon coming home now--unsuccessful with 'gm' of Lanham Kia
Error 500--Internal Server Error
From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:
10.5.1 500 Internal Server Error
The server encountered an unexpected condition which prevented it from fulfilling the request.
THIS IS MESSAGE I GET FROM COMPLAINT SYSTEM FROM KIA.COM
Sent: Monday, February 26, 2007 3:59 PM
Subject: Re:
> Thanks
>
> To clarify:
>
> 2006 Kia Sedona will be looked at tonight by Kia service rep.
>
> We should hear something by around noon tomorrow on status of car.
>
> We are heading down to FLA on Weds am so hopefully resolved once and for all
> by then.
>
> RECAP:
>
> Sharon test drove this vehicle on Thursday night the 15th of February. At
> this time she noticed the 'check engine' light on as well as over 300 miles
> on the odometer. Sales guy Armen as well as manager Farzaad said no problem
> will get it fixed first thing. They said not to worry about the check engine
> light--it was just a "factory thing." Salesman Mike Robinson also said it
> was nothing to worry about.
>
> I met with Armen on Friday and car had been looked at that am and light was
> off at the time of my test drive. I dealt with Armen/ Mike/ and Farzad in
> the buying process that Friday.
>
> Saturday am--check engine light back on. Car rumbling as well. Also,
> seemed to have a problem getting into gear while driving. Went back to
> dealer to also finalize paperwork while with finance guy Armen brought car
> back to service to repair check engine light. We were told no problem--if
> it happens again bring it back on Monday for a multi point inspection (from
> Ramin). Told numerous times don't worry about it. Told also maybe battery
> was low?
>
> Sunday am--check engine back on?
>
> Monday am: Back to dealership. Spoke with Shane in service and dealing
> with Ramin in sales. Got a loaner Ford Taurus (inadequate for a large
> family used to Landrover's/ Sequoia's/ mini vans). No calls from Lanham
> Darcars that day. Called a few times on Tuesday to get status--variety of
> people told me they would check and get back to me but never get a call in
> return. Thursday told car fixed at about 4p. Was also told by Ramin that
> he would fill up gas tank but this wasn't done as well. Also, grease on
> brand new driver-side floor mat. Lot of miles put on car during two day
> stay. On way home, noticed car still rumbled and shook while driving on rte
> 50.
>
> Friday am: check engine back on. Brought it back to Shane. Told sale guy
> Mike was tired of this and wanted a replacement vehicle--he brought me to
> Rose-VP of Customer Service where I explained story to this point and said I
> want replacement or my 2006 Toyota Highlander hybrid back in return. Don't
> trust this vehicle any longer plus very frustrated. She brought in
> Tom-director of service. He drove the vehicle. They thought they found
> problem on Thursday but light came back on again Friday am. Now they need a
> #5 injector part which I assume they repaired today and are now awaiting the
> Kia Representative this evening.
>
> In the meantime, this vehicle we purchased Friday the 16th and have only had
> it home maybe 2 days and only have of our own mileage no more than 50 miles
> on it (I am sure there are some 700 miles on the odometer now). So much for
> owning and enjoying a brand new car.
>
> Gerry and Sharon Scheidhauer
Sent: Saturday, February 24, 2007 2:51 PM
Subject: want to make a deal?
Dear Tammy,
I just heard your radio ad about emailing you personally about making a deal. I have a 2006 Kia Sedona LX with 600 miles. I want to trade it for another like vehicle. I paid $16 k for it at your sister dealership, Ford/Kia Lanham DARCARS, just 7 days ago. I'm sure you're curious why I'd be trading a vehicle I've had for only one week. But then again, maybe you're aware of the quality of vehicles your relative Hess Darvish is selling off the lot and therefore are not surprised at all. Please let me know what you'd give me for a trade on this brand new vehicle. It's silver and still smells new!!! I'd love to take you up on your offer and get into a reliable new minivan.
The best way to reach me is thru this email, which I check frequently, or on my cell phone: .
Sincerely,
Sharon S
Sent: Tuesday, February 27, 2007 11:01 AM
Subject: Re:
> Tammy
>
> Recd call about an hour ago from Rose saying Kia rep hadn't made it out
> there yet, but was still due in. She did say this am the 'check engine'
> light was not on--so good news.
>
> I guess we are waiting on the Kia rep to check it out.
>
> My questions are:
>
> Can we trust this car?
>
> Is it safe to drive? Did any of the problems with the car effect the cars
> drivability? Even with 'check engine' light on was it and is it safe to
> drive?
>
> Is it now fixed? Is something else to go wrong with it? I wouldn't be
> surprised if something does. What happens if something does go wrong again?
>
> What about the mileage on the car now--surely there would have to be some
> 800 miles on the car now--maybe 50 are our own and how many of that is to
> and from the dealer? Does the car still have new car smell or the smell of
> the service shop? What about the grease on the floor mats? Is it clean?
> Was told day after I purchased it to bring it back in on Monday from Ramin
> and for my troubles he would fill it up with gas and 'detail' it--neither
> was done?
>
> I wanted to add some aftermarket items to it: roof rack, overhead TV, and
> maybe gps--but am I confident car is worth it to do these things now?
>
> To us, car is tainted. Can we trust this car? Is it safe? Is it going to
> break down again?
>
> This is my 3rd brand new car in some 3 years--one reason for so many is I
> wanted to avoid and down time with the car in service. Already lost on this
> one with it being in service or in need of service the 11 days of ownership.
>
6-8p tonight at Kia dealership
Phone calls back and fourth today.
GM decided to switch out vehicle and give us new 2006 Sedona in Velvet Blue
Tues 27th of Feb:
Dealership decided to replace grey vehicle for a blue one. Night before departing for WDW. Noticed before taking off lot that rear window didnt open. When got back from airport--trunk didnt close as well. So on returning from FLA--brought back to dealership on Tues where it remains. Thurs am March 8th and expected to be completed today.
GS
Sent: Thursday, March 08, 2007 9:59 AM
ok will do a quick shipping ready for post office
then will call Kia
Ridiculous
We bought a car what 16th of Feb and have we had a car here to use--without check engine light/ something broken for one day???? NO
GS
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